You Deserve The Best
Our story begins with a simple dream: to create a space, a space for you and it, that can withstand all their adventures.
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My children are very picky, but they like interesting designs and bright colors that are both fashionable and sturdy
Samatha Jackson
Client
Frequently Asked Questions
Where can I buy genuine products
Authentic products can be purchased through official channels, including offline stores, vending machines (such as shopping malls/subway stations), and official websites.Non official channels may pose a risk of counterfeit goods, and it is recommended to identify official logos.
What is the probability of hidden items in blind boxes? How to obtain hidden items?
The probability of hidden items is usually 1/144 (may be adjusted for different series, please refer to the product announcement). The ways to increase the probability include purchasing the entire box, participating in official events (such as limited releases), or exchanging with other players through second-hand platforms. But blind boxes have strong randomness, and rational consumption is more important.
What should I do if there are quality issues with the product or if I suspect counterfeit goods?
In case of quality issues (such as serious defects), you can contact the official customer service (offline store/online platform) with the purchase voucher to apply for a replacement. Authenticity can be verified by scanning the anti-counterfeiting code on the outer box of the product, scanning the code through the official mini program, or comparing the process details of official channels (such as painting, packaging printing).
